FAQ

FAQ

COV LUS UAS PHEEJ NUG

Yuav ua li cas txog warranty?

Lub tshuab nrog lub ntsiab qhov chaw (tsis suav cov consumables) yuav tsum hloov dawb xwb (tej qhov chaw yuav raug tswj) thaum yog tias muaj teeb meem thaum lub sij hawm warranty lub sij hawm.

1.Fiber laser tej tshuab: 3 xyoo zoo guaranty.

2.Vibrating riam tej tshuab: 2 xyoo zoo guaranty.

3.Plasma tej tshuab: 2 xyoo zoo guaranty.

4.Laser npav tshuab: 3 xyoo zoo guaranty.

5.Laser vuam siv lub tshuab: 2 xyoo zoo guaranty.

6.Plasma tej tshuab: 2 xyoo zoo guaranty

7.CO2 laser machine:2 years quality guaranty

8.CNC router:2 years quality guaranty

Kuv tsis paub uas ib tug yog haum rau kuv?

Thov koj qhia kuv koj cov

1.Fiber laser tej tshuab:

1) Max ua hauj lwm loj: xaiv feem ntau haum qauv.

2) ntaub ntawv thiab Tej thickness: Hwj Chim ntawm laser generator.

3) ua lag ua luam industries: Peb muag ntau heev thiab muab tswv yim nyob rau hauv no ua lag ua luam kab.

2.Vibrating riam tej tshuab:

1) Max ua hauj lwm loj: xaiv feem ntau haum qauv.

2) ntaub ntawv: xaiv feem ntau haum riam cutter.

3) Tej thickness: Hwj Chim ntawm riam cutter

4) Tej qauv nyhuv: paub meej tias riam haum dua thiab seb CCD los yog lwm yam los tsis ua cas qhov chaw uas yuav tsum tau los yog tsis.

5) ua hauj lwm lag luam: Peb muag ntau heev thiab muab tswv yim nyob rau hauv no ua lag ua luam kab.

3.Plasma tej tshuab:

1) Max ua hauj lwm loj: xaiv feem ntau haum qauv.

2) ntaub ntawv thiab Tej thickness :: xaiv feem ntau haum lub hwj chim.

4.Laser npav tshuab:

1) Max ua hauj lwm loj: Peb yuav tau ua hauj lwm loj nrog 110 * 100 lub hli ----- 300mm * 300mm.

2) ntaub ntawv thiab npav nyhuv: peb yuav xyuas seb peb tshuab no yog tsim rau koj los yog tsis thiab xaiv ib tug tsim lub hwj chim thiab yeem qhov chaw.

5.Laser vuam siv lub tshuab:

1) Koj cov khoom thiab cov ntaub ntawv ntawm cov khoom

2) Vuam tob

3) kev ncua deb ntawm lub toes ntawm ib tug weld

4) ua lag ua luam industries: Peb muag ntau heev thiab muab tswv yim nyob rau hauv no ua lag ua luam kab.

6.Laser Ntxuav tshuab

1) Koj ntaub ntawv

2) Yuav ua li cas hom impurity

3) Lub thickness ntawm koj impurity

Payment cov nqe lus?

Alibaba luam kev ruaj siab / TT / West Union / Payple / LC / nyiaj ntsuab thiab thiaj li nyob.

Do you have CE FDA document and other documents for customs clearance?

Yes,we have Original. At first we will show you and And after shipment we will give you CE/FDA/Packing list/Commercial Invoice/Sales contract for customs clearance.

Kuv tsis paub yuav ua li cas siv tom qab kuv tau txais Los kuv muaj teeb meem thaum lub sij hawm siv, yuav ua li cas ua li cas?

1) Peb tau ntxaws neeg siv phau ntawv uas muaj duab thiab CD, koj yuav kawm tau cov kauj ruam yog step.And peb neeg siv phau ntawv hloov tshiab txhua txhua lub hlis rau koj yooj yim kawm, yog hais tias muaj tej yam hloov tshiab rau tshuab.

2) Yog hais tias muaj tej teeb meem thaum lub sij hawm siv, koj yuav tsum peb ti teg taw rau tus kws txiav txim

Qhov teeb meem rau lwm qhov chaw yuav solved los ntawm peb. Peb yuav muab pab neeg tuav

/ Whatsapp / Email / xov tooj / Skype nrog cam txog tag nrho koj cov teeb meem tiav lawm.

3) Peb yuav tau muab qhov rooj qhov kev pab yog tias koj xav tau.

Tus me nyuam lub sij hawm

1.Fiber laser tej tshuab:

General configuration:About 15 working days. Customized:20-45 working days.(Also according to customized complexity level)

 

2.Vibrating knife cnc cutting machine:

General configuration:About 10 working days. Customized:10-15 working days.

 

  1. Plasma cutting machine:

General configuration:About 7 working days. Customized:10-15 working days.

 

4.Laser npav tshuab:

General configuration:About 5 working days. Customized:10-15 working days.

 

5.Laser vuam siv lub tshuab:

General configuration:About 7 working days. Customized:10-15 working days.

6.Laser cleaning machine:

General configuration:About 7 working days. Customized:10-15 working days.

7.CO2 laser machine:

General configuration:About 7 working days. Customized:10-15 working days.

 

8.CNC Router:

General configuration:About 7 working days. Customized:10-15 working days.

 

All the delivery time is approximate in general just for your reference. But maybe affected by some other uncontrollable reasons,like environment protection check by government . And The actual delivery date will be subject to the salesman said. In one word,we will try our best to deliver the machine as soon as possible and not affect your work.

 

All the delivery time is accurate in general for your reference. But reality maybe affected by some other reasons. And The actual delivery date will be subject to the salesman said.

If we need Lingxiu technician to train us after order,how to charge?

1) Yog hais tias koj tuaj rau peb lub Hoobkas tau kev cob qhia, nws yog free rau learning.And cov neeg muag khoom tseem nrog koj nyob rau hauv lub Hoobkas 1-3 hnub ua hauj lwm. (Txhua tus kawm muaj peev xwm sib txawv, kuj raws nraim li cov ntsiab lus)

2) Yog hais tias koj xav tau peb ti teg taw mus rau koj lub zos Hoobkas qhia koj, koj yuav tsum mus rau tim lub ti teg taw ua lag ua luam mus txawv tebchaws pib / chav tsev thiab board / 100 USD ib hnub twg.

What’s Package and transportation?

1 Package:

Hais txog lub tshuab los ntawm hiav txwv.

Yog hais tias LCL, nyob rau hauv kev peb yuav siv cov txheej txheem export plywood nrog lub taub ntim.

Yog hais tias LCL, peb yuav ua raws li tus neeg muas zaub requirements.comparing nrog LCL, FCL yog ntau muaj kev ruaj ntseg.

Hais txog lub tshuab los ntawm cua (me me volume) .Peb yuav siv tus qauv export plywood nrog lub taub ntim.

Hais txog tshuab qhov chaw nrog me me volume los ntawm air.We yuav package nws nrog kev ruaj ntseg txoj kev thiab ntau xav txog rau kev thauj mus los tus nqi los ntawm huab cua.

How much is deposit?

In general,we will require 30% as deposit.Almost of all machines ordered by customers are customized products.So in order to keep company cash flowing,we will ask 30% of all total value as deposit.

 

In warranty time,if part goes wrong,how to deal with?

We will replace or repair without charge if manufacture’s defective workmanship (the parts without customer’s man made damage) with new or repaired parts shipping cost to customer.And it will be determination by LXSHOW laser. In general,customer’s need to return the parts with shipping cost. Also the parts should be packaged as well as they received without damage. If there is wrong,the customer will bear the related cost.

 

We will replace or repair But it will except the following factors:

1)The parts damaged due to lack of maintenance,cleaning,Or misuse/abuse.

2)Normal wear and tear.

3)damage caused by accident.

4)Piracy incidents

5)Some other man made damage.

If the above 5 points,the customer will be responsible for all the cost including shipping (go and return) charges.

What’s the business process

(1) Analysis the most suitable machine for you after knowing your works in details .

(2) After confirming  machine information ,we will talk about transporting .

It maybe FOB/CFR/CIF/CIP/DDU/EXW/FCA/FAS and other trade terms.

(3) After Machine information and transporting have been solved ,we will talk about payment terms (including 1.T/T 2.trade insurance of alibaba 3.L/C 4.Payple 5.West Union) .

(4) After you pay first deposit money30%(if T/T) ,we will produce the machine.

(5) After finishing machine,we will send machine picture and machine test video for your agreement.

(6)after your agreement , you can pay the remaining money.We will transport this machine to you by sea or by air (as we discussed at the beginning) .

(7) After the machine shipped ,We will send related documents (B/L,Packing list,commercial invoice) Telex release of bill of lading for your customs clearance

(8) When the machine will reach your port ,Shipper forwarder will inform you to let you get ready for customs clearance in advance .

(9)After customs clearance,you will get the machine finally.


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